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KEY PERFORMANCE INDICATORS(KPI)
Key performance indicators (KPIs) for a Digital Innovation and ICT Ideation Unit in a university can vary depending on its specific goals, but here are some common metrics to consider:
ICT Strategist:
- Strategy Development: Percentage of digital strategies implemented successfully.
- Technology Trends: Ability to identify and integrate emerging technologies into the strategy.
Digital Innovation Manager:
- Innovation Adoption Rate: Rate at which new products/technologies are adopted by end users or clients.
- Project Delivery: Percentage of innovation projects delivered on time and within budget
ICT Solutions Architect:
- System Performance: Uptime and reliability of designed ICT solutions.
- Scalability and Flexibility: Ability of systems to scale and adapt to new business needs (measured by the number of successful adaptability adjustments).
Innovation Researcher:
- Report Timeliness: On-time delivery of research findings and insights to relevant teams
- Adoption of Insights: The percentage of research findings adopted for innovation projects
- Research Quality: Number of relevant and actionable insights derived from research activities.
Data Analyst/Data Scientist:
- Data Accuracy: Precision of data analysis and insights generated (e.g., error rates in reports etc).
- Model Accuracy: Performance of predictive models (e.g., accuracy, precision).
- Actionable Insights: Number of insights that directly lead to improved business decisions or product enhancements.
Quality Assurance Specialist:
- Test Coverage: Percentage of the product or system tested before release.
- Bug Detection Rate: Number of issues identified during testing compared to total issues found post-launch.
- User Experience Feedback: End-user feedback on product quality and usability.
Support and Maintenance Technician:
- Issue Resolution Rate: Percentage of issues resolved on the first attempt.
- System Downtime: Amount of time systems are down due to maintenance or issues.
Training and Development Coordinator:
- Training Effectiveness: Percentage of trainees who successfully apply learned skills on the job.
- Training Completion Rate: Percentage of employees who complete training programs.
- Training Satisfaction: Feedback from participants regarding the quality and relevance of the training sessions.
